Mbi23 Terms & Conditions – Complete Guide Platform Use for Malaysian Players

To register and use mbi23's services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the account registration date.
• Be located in a jurisdiction where the use of online betting platforms is permitted under the local laws applicable to you personally.
• Holds a valid and active Malaysian phone number for account verification purposes.
• Has never been banned or suspended from the mbi23 platform previously for any breach of terms.
• Registering on your own behalf and not on behalf of any other individual or entity.

By registering an mbi23 account, you confirm that all information provided is truthful, accurate, and complete. Any false or misleading information submitted during registration may result in immediate account closure and forfeiture of the account balance without compensation.

Each individual is only permitted to hold one mbi23 account only. Multiple account registrations are strictly prohibited, regardless of whether different personal details or payment methods are used. mbi23 employs tracking technology to detect duplicate accounts, and any violation will result in account closure and forfeiture of all associated balances and bonuses.

Mbi23 supports the following Malaysian digital payment methods for deposits and withdrawals:

• Touch 'n Go eWallet – instant deposit, minimum RM 20
• GrabPay – instant deposit, minimum RM 20
• Boost – instant deposit, minimum RM 20
• ShopeePay – instant deposit, minimum RM 20
• DuitNow – instant deposit, minimum RM 20
• FPX (Maybank2u, CIMB Clicks and other local banks) – deposits credited within minutes, minimum RM 20

All mbi23 transactions are conducted in Malaysian Ringgit (MYR). No foreign payment methods or currencies other than RM are accepted. Deposits must be made using a payment method registered in your own name — depositing via another person's account or digital wallet is prohibited and may result in your account being suspended for investigation.

Mbi23 does not charge any processing fees for deposits or withdrawals within the set limits. However, third-party payment providers may impose their own charges — this is beyond mbi23's control, and players are responsible for reviewing the fee policies of their respective providers.

All bets placed on mbi23 are subject to the following general rules:

• Bets that have been confirmed and accepted by the mbi23 system are final and cannot be cancelled by the player, except in the event of a proven technical error.
• Mbi23 reserves the right to void or partially cancel any bets placed at incorrect odds due to a system error — in such cases, the full stake will be returned to the player's account.
• For cricket betting (IPL, T20 World Cup, Test Series) and football (Malaysia Super League, EPL, badminton), market-specific rules are stated in the help section of the mbi23 platform.
• In-play bets are final once accepted by the system, even if there is a delay in the video stream being viewed by the player.
• Mbi23 reserves the right to limit or reject bets from accounts that display suspicious betting patterns or that are in breach of platform policies.

For cancelled or postponed matches, mbi23's bet refund policy is as stated in the platform's help section for each sport type. As a general rule, pre-match bets will be refunded if the match does not commence within 12 hours of the scheduled start time.

Mbi23 reserves the right to suspend, freeze, or close any account under the following circumstances:

• Violation of any terms set out in this document.
• Identity verification requests that are not fulfilled within the stipulated timeframe.
• Suspicious activity requiring further investigation.
• Self-exclusion requests made by the member themselves for responsible gambling reasons.
• Instructions from the relevant authorities.

In cases where an account is closed due to a terms violation, mbi23 reserves the right to hold the relevant balance while an investigation is conducted. Should the investigation find no breach has occurred, the balance will be returned to the member with applicable interest. Members who disagree with an account suspension decision may submit an appeal by email to support@mbi23.xyz.

Mbi23 respects the privacy of every member and is committed to protecting your personal data. mbi23's use of your personal data is as described in the Privacy Policy us, which forms part of these terms in their entirety. Below is a summary of the key principles:

• Personal data is collected solely for purposes necessary to platform operations and legal compliance.
• All data is protected with 256-bit SSL encryption during transmission and advanced encryption technology during storage.
• Mbi23 will not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent.
• Members have the right to request access to their personal data, request corrections to inaccurate information, and request deletion of their data under certain circumstances.

For more information on how mbi23 collects, uses, and protects your personal data, please refer to mbi23 Privacy Policy in full.

If you have any dispute or complaint relating to your account, bets, or mbi23 services, the following resolution procedure must be followed:

• Step 1: Contact the mbi23 customer support team via live chat or email at support@mbi23.xyz. Include full details of the dispute, including the bet reference number where applicable.
• Step 2: Our team will investigate and respond within 48–72 hours for cases that require further review.
• Step 3: If you are not satisfied with the resolution provided, you may submit a formal appeal to the mbi23 compliance team via the same email address.

Mbi23 is committed to resolving all disputes fairly, transparently, and within a reasonable timeframe. The final decision of the mbi23 compliance team is binding in all matters relating to platform operations.